Responsible Gaming
at gtv99 —
Your Safety, Our Priority
gtv99 believes that gaming should be entertaining, not harmful. We provide every player in Bangladesh with the tools, resources, and guidance needed to keep their play safe, controlled, and enjoyable — at every level of activity, from casual cricket bets to high-roller slots sessions.
01 Our Commitment to Responsible Gaming
At gtv99, responsible gaming is not a regulatory checkbox — it is a core part of how we operate. We recognise that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and every corner of Bangladesh, gambling is a form of entertainment that adds excitement to cricket season, enriches festive celebrations like Eid and Pohela Boishakh, and provides a leisure activity they can enjoy safely and within their means.
However, we are equally aware that for a small number of individuals, gambling can escalate beyond healthy entertainment and begin to cause genuine harm — financially, socially, and psychologically. gtv99 takes this risk seriously. We have built our platform around a suite of player protection tools, internal monitoring systems, and open channels of communication specifically designed to detect early signs of problematic behaviour and to give every player the means to stay in control of their gaming activity.
Our responsible gaming programme is built on three principles: transparency (we clearly explain all risks associated with gambling), empowerment (we give you the tools to set your own limits and take breaks), and accessibility (our support team is reachable 24 hours a day, seven days a week, with a live chat response time of under two minutes). We encourage every gtv99 player to read this page, bookmark the resources here, and reach out whenever they feel they need support.
02 Age Restriction — 18+ Only
gtv99 operates exclusively for adults aged 18 years and above. Participation in any gambling activity on the gtv99 platform — including casino games, live dealer tables, sports betting, cricket wagering, slots, and all other products — is strictly prohibited for anyone under the age of 18, regardless of the jurisdiction from which they access the site.
Age Verification Process
Every new account registered on gtv99 is subject to a mandatory age and identity verification process before any deposits, withdrawals, or real-money gameplay are permitted. During this Know Your Customer (KYC) process, players are required to submit a valid government-issued photo identification document — such as a Bangladesh National Identity Card, a valid passport, or a driver's licence — which confirms both their identity and their date of birth.
gtv99 reserves the right to request additional identity documentation at any stage of the account lifecycle if there is reason to believe that a player may be under 18. Accounts that cannot be verified as belonging to a player aged 18 or above will be suspended and any funds held in the account will be handled in accordance with gtv99's Terms & Conditions.
Protecting Minors
If you share a device, computer, or mobile phone with a minor, we strongly encourage you to use device-level parental controls or content filtering software to prevent underage access to the gtv99 platform and to online gambling websites generally. Always log out of your gtv99 account when you are not actively using it, and never store your login credentials where a minor could access them.
03 Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in oneself. gtv99 encourages all players to periodically reflect on their gambling behaviour. The following warning signs may indicate that gambling is becoming problematic and that it is time to take action — whether that means setting tighter limits, taking a break, or seeking professional help.
Recognising any of these signs in your own behaviour is not a cause for shame — it is a moment of awareness that can lead to positive change. gtv99's support team is available around the clock to help you access the right tools and, where needed, connect you with professional assistance.
04 Self-Assessment Questionnaire
The following brief self-assessment is adapted from widely used responsible gaming screening tools. Answer honestly — your responses are for your own reflection only and are not recorded or shared with gtv99's systems in any way when reviewed on this page.
- Have you ever gambled with money that was needed for essential expenses such as food, rent, or utility bills?
- Have you found yourself gambling for longer periods of time than you originally planned?
- Have you tried to win back money that you lost gambling?
- Have you borrowed money or sold possessions in order to continue gambling?
- Have you felt the urge to bet with larger amounts of money to get the same feeling of excitement?
- Have you felt anxious, irritable, or upset when attempting to stop or reduce your gambling?
- Have you used gambling as a way to escape personal problems or difficult emotions?
- Have you hidden your gambling activity from family members or close friends?
- Has gambling had a negative impact on your relationships, work performance, or academic studies?
- Have you ever felt guilty or regretful about how much time or money you spent gambling?
05 Safe Play Tools
gtv99 provides a comprehensive set of responsible gaming tools that every registered player can access at any time through their account settings or by contacting our support team via live chat or email. These tools are designed to give you meaningful control over your gambling activity without requiring you to close your account entirely.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is in place, it cannot be increased until a mandatory cooling-off period has elapsed. Reductions take effect immediately.
Cap the total amount you can lose over a defined period (daily, weekly, or monthly). When your loss limit is reached, further gameplay is paused until the period resets or you contact support.
Restrict the total amount you can wager across all game types within a chosen time frame. Separate limits can be set for sports betting, casino games, and live dealer products.
Set a maximum session duration. When your session limit is reached, you will receive a notification and be prompted to take a break. This helps you stay conscious of how much time you spend on the platform.
Take a mandatory break from the platform for a defined period — 24 hours, 48 hours, one week, or one month. During a time-out, your account remains open but no gameplay or deposits are possible.
Receive regular on-screen notifications reminding you how long you have been playing and how much you have wagered in the current session. Set reminders at 15-minute, 30-minute, or 60-minute intervals.
How to Activate These Tools
All of the tools listed above can be activated or adjusted through the Responsible Gaming section of your gtv99 account settings. Alternatively, you may contact our support team via live chat (response time under 2 minutes) or by emailing [email protected], and a team member will walk you through the activation process. Requests to reduce limits or activate time-outs are processed immediately. Requests to increase limits are subject to a mandatory 24-to-72-hour cooling-off period before taking effect.
| Tool | Takes Effect | Reversal Cooling-Off |
|---|---|---|
| Reduce deposit limit | Immediately | 72 hours before increase is allowed |
| Set loss limit | Immediately | 72 hours before increase is allowed |
| Set session time limit | Immediately | 24 hours before removal is allowed |
| Activate time-out (24 hrs) | Immediately | Cannot be reversed during the active period |
| Activate time-out (1 month) | Immediately | Cannot be reversed during the active period |
| Self-exclusion (6 months+) | Immediately | Minimum exclusion period must elapse fully |
06 Self-Exclusion
Self-exclusion is the strongest responsible gaming measure available at gtv99. When you self-exclude, your account is fully suspended for a minimum period of six months — no gameplay, no deposits, no withdrawals, and no marketing communications. This measure is designed for players who feel that they have lost control of their gambling and need a firm, binding barrier between themselves and the platform.
How to Self-Exclude
Self-exclusion can be requested at any time through one of the following channels:
- Via your account settings under the Responsible Gaming section — select "Self-Exclusion" and choose your exclusion period (6 months, 1 year, 2 years, or permanent/indefinite).
- By contacting our live chat support team and stating that you wish to self-exclude — the process takes less than five minutes and takes effect immediately upon your confirmation.
- By emailing [email protected] with the subject line "Self-Exclusion Request" — include your registered username and preferred exclusion period.
What Happens During Self-Exclusion
Once self-exclusion is confirmed, the following actions are taken immediately and without exception:
- Your gtv99 account is suspended and access to all games and betting products is blocked.
- All scheduled and pending deposits are cancelled.
- You are removed from all marketing email lists and promotional communications.
- Any available balance in your account at the time of self-exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay) within 5–10 business days.
- Our system flags your account to prevent re-registration under a different username during the exclusion period.
After the Exclusion Period
At the end of your chosen exclusion period, your account will not be reactivated automatically. You must actively contact gtv99 support to request reactivation, at which point our responsible gaming team will conduct a brief welfare check before restoring access. A mandatory 24-hour cooling-off period applies between your reactivation request and the restoration of full account access.
07 Getting Help
Asking for help with a gambling problem is a sign of strength, not weakness. If you feel that gambling is negatively affecting your life — or the life of someone close to you — there are resources and people who can help. gtv99 encourages every player who is struggling to take the first step and reach out, whether that means contacting our own support team or accessing an external counselling service.
Contact gtv99 Responsible Gaming Support
Our responsible gaming team is available every hour of every day, including public holidays and during all cricket tournaments, Eid periods, and seasonal events. You can reach us through:
- Live chat — available on the gtv99 platform, response time under 2 minutes, 24/7.
- Email — [email protected], response time 4–12 hours, Bangladesh Standard Time (BST, UTC+6).
- WhatsApp — +880 1700-000000 (plain text contact — not a clickable link).
Professional Gambling Counselling
gtv99 recommends that players who feel their gambling behaviour is out of control seek support from a qualified counsellor or mental health professional. In Bangladesh, support for problem gambling and related mental health issues can be sought through hospitals and mental health clinics in Dhaka, Chittagong, and other major cities. National mental health helplines and community mental health centres operated under the Directorate General of Health Services (DGHS) may also be able to provide referrals to appropriate professionals.
For family members or friends of someone they believe has a gambling problem, speaking openly with them about your concerns — without judgment — is often the most valuable first step. Offering to accompany them to a support appointment or to help them activate a self-exclusion from gtv99 can make a meaningful difference.
08 Player Protection Policy
gtv99's Player Protection Policy outlines the internal standards and processes we apply across the platform to proactively identify and assist players who may be at risk of or experiencing gambling-related harm. This policy runs alongside the voluntary tools described above and operates even where a player has not yet identified themselves as needing support.
Behavioural Monitoring
gtv99 uses automated monitoring systems to analyse account-level data for behavioural indicators associated with problem gambling. These include, but are not limited to: a significant increase in deposit frequency or volume, extended continuous play sessions without breaks, rapid cycling between game types, and patterns consistent with loss-chasing behaviour. When these indicators are detected, the system flags the account for a manual review by our responsible gaming team.
Proactive Outreach
Where our responsible gaming team identifies a player who may be at risk, they will initiate a proactive welfare check — a private message sent via live chat or email asking the player if they are doing well and informing them of the responsible gaming tools available to them. This outreach is non-judgmental, confidential, and entirely voluntary — the player is under no obligation to respond, and the message does not affect their account status in any way.
Staff Training
All gtv99 customer support staff who interact with players undergo responsible gaming awareness training before commencing their role. This training covers how to recognise indicators of problem gambling in player communications, how to respond empathetically and without judgment, how to guide players through the activation of safe play tools, and when to escalate a concern to the dedicated responsible gaming team. Training is refreshed regularly to reflect current best practice.
Marketing Safeguards
gtv99 applies responsible marketing standards across all promotional activities. We do not target players who are currently under a self-exclusion or time-out with any promotional communications. We do not use aggressive or misleading promotional language that could encourage players to gamble beyond their means. All bonus terms and wagering requirements are clearly disclosed in plain English before a player opts in to any promotion. Players may opt out of all marketing communications at any time by contacting [email protected].
Underage Access Prevention
Beyond the mandatory KYC age verification process described in Section 02, gtv99 maintains a strict policy against knowingly allowing any minor to access the platform. Where our monitoring systems or support staff detect indicators that an account may be operated by or on behalf of a minor, the account is immediately suspended and subjected to a full identity review. All confirmed cases of underage access are escalated to senior management.
Data Privacy in Responsible Gaming
Information shared with gtv99's responsible gaming team — including self-exclusion requests, limit settings, and welfare check responses — is treated with the highest level of confidentiality. This data is accessible only to authorised responsible gaming staff and is never used for marketing, profiling, or any purpose other than player welfare. For full details on how gtv99 handles personal data, please refer to our Privacy Policy.
Last reviewed: January 2026 • Next scheduled review: July 2026.
Deposit, loss, and wagering limits can be set or reduced with immediate effect directly from your account settings — no waiting period, no friction. We make it as easy to limit your play as it is to start playing.
Whether you need a 24-hour breather after a long cricket session or a full month away from the platform, gtv99's time-out feature gives you a clean, commitment-free pause — no questions, no judgment, no contact during the break.
Our self-exclusion programme is a firm, non-reversible commitment that blocks all access to the platform, cancels marketing, and returns your balance — giving you a genuine, enforceable break when you decide you need one.
Our systems continuously analyse play patterns to detect early indicators of problem gambling, allowing our responsible gaming team to reach out proactively before a situation escalates — keeping our players safer every day.
Our responsible gaming support team is available around the clock — every day of the year, including Eid, Victory Day, and Bangladesh Independence Day — with a live chat response time of under two minutes and email support within 12 hours.
Every gtv99 bonus and promotional offer is accompanied by clear, plain-English terms and conditions — no hidden wagering traps, no misleading language, and no promotional targeting of players who have opted for responsible gaming protections.
Play Smart. Play Safe. Play at gtv99.
Responsible gaming is at the heart of everything we build at gtv99. Explore our full game library, read our FAQ for common questions, or log in to review and update your safe play settings today. Bangladesh's most trusted online casino is here whenever you're ready — and always on your side.