gtv99 Privacy
Policy
At gtv99, your privacy is treated with the same respect we give to every aspect of your gaming experience. This Privacy Policy explains what personal information we collect, how we use and protect it, who we share it with, and the rights you hold over your own data. We are committed to transparent data practices and a secure, SSL-encrypted environment for all players in Bangladesh and beyond.
01 Information We Collect
gtv99 collects personal data in order to provide you with a secure, personalised, and legally compliant gaming and sports betting service. The categories of data we collect depend on how you interact with the platform — some is provided directly by you, and some is collected automatically when you access the gtv99 website or mobile interface.
Data You Provide Directly
When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or participate in a promotion, you may provide us with some or all of the following personal data:
- Full legal name as it appears on your government-issued identification.
- Date of birth (used to verify that you meet the 18+ age requirement).
- Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, etc.) and postal code.
- Email address and mobile phone number registered in Bangladesh.
- Payment account details such as bKash wallet number, Nagad number, Rocket number, or Upay number — used solely to process deposits and withdrawals.
- Username and encrypted password created at registration.
- Copies of identity documents submitted for KYC purposes (e.g., National ID card, passport, driver's licence).
- Any additional information you provide voluntarily in support communications, complaint submissions, or survey responses.
Data Collected Automatically
When you access the gtv99 platform through any device or browser, certain technical and behavioural data is collected automatically through cookies, server logs, and similar tracking technologies:
- IP address and approximate geolocation derived from it.
- Device type, operating system, and browser version.
- Pages visited, links clicked, games played, and time spent on each section of the platform.
- Session timestamps, login/logout records, and login method.
- Betting history, wager amounts, game results, and account transaction logs.
- Referral source (i.e., how you arrived at the gtv99 website — search engine, direct URL, affiliate link).
02 How We Use Your Data
gtv99 uses the personal data it collects for a defined set of purposes, all of which are necessary to operate the platform lawfully and to deliver the experience our players expect. We do not use personal data for purposes that are incompatible with those listed below without first obtaining your consent or having a separate legal justification.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Name, email, phone, date of birth, username | Contract performance |
| Identity & age verification (KYC) | Name, DOB, address, ID documents | Legal obligation |
| Processing deposits and withdrawals | Payment method details, transaction records | Contract performance |
| Fraud detection and prevention | IP, device data, transaction patterns, login logs | Legitimate interests |
| Responsible gaming monitoring | Betting history, session duration, deposit frequency | Legal obligation / legitimate interests |
| Customer support and dispute resolution | Account data, communication records | Contract performance |
| Platform improvement and analytics | Behavioural and usage data (aggregated/anonymised) | Legitimate interests |
| Promotional communications (where opted in) | Email address, name, game preferences | Consent |
Marketing Communications
gtv99 may send you promotional emails and notifications about new games, bonuses, seasonal offers (such as Eid or Pohela Boishakh promotions), and cricket betting events where you have opted in to receive such communications at registration or subsequently through your account settings. You may withdraw your marketing consent at any time by contacting [email protected] or updating your notification preferences inside your account. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before the withdrawal.
03 Legal Basis for Processing
Every instance of personal data processing carried out by gtv99 is grounded in at least one of the following recognised legal bases. We rely on different bases depending on the nature and purpose of the processing activity in question.
Contract Performance
The majority of our core data processing activities — account creation, deposit and withdrawal handling, game participation, and customer support — are necessary to perform our contract with you as a registered gtv99 user. Without processing this data, we would be unable to deliver the services you have signed up for.
Legal Obligation
Certain data processing activities — including Know Your Customer (KYC) verification, age confirmation, anti-money laundering (AML) checks, and responsible gaming monitoring — are required by applicable laws and regulations. gtv99 must process this data regardless of your individual preferences; it cannot be opted out of as a condition of using the platform.
Legitimate Interests
Where gtv99 processes data on the basis of legitimate interests — such as fraud prevention, platform security, and internal analytics — we have assessed that our interests are not outweighed by the rights and freedoms of the individuals concerned. You have the right to object to processing based on legitimate interests; see the Your Privacy Rights section for details.
Consent
Where gtv99 relies on your consent as the legal basis for processing — most notably for sending marketing communications — that consent is obtained separately and explicitly. You may withdraw consent at any time without detriment to your account or access to the platform's core services.
04 Data Sharing & Third Parties
gtv99 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may, however, share your data with the following categories of recipient where it is strictly necessary to operate the platform and comply with legal obligations.
Service Providers and Technology Partners
We engage a limited number of trusted third-party service providers who process personal data on our behalf in order to deliver specific platform functions. These include:
- Game software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — who operate the game servers and require session authentication data to deliver game content.
- Payment processing partners — bKash, Nagad, Rocket, Upay, Visa, Mastercard, and affiliated bank partners — who process transaction data to facilitate deposits and withdrawals.
- Identity verification and KYC service providers who process copies of identity documents to confirm age and identity.
- Cloud infrastructure and hosting providers who store platform data in secure, encrypted server environments.
- Customer support software providers who manage live chat and email support ticket data.
- Analytics and fraud-detection platforms operating on aggregated or pseudonymised data to monitor platform health and security.
All third-party processors engaged by gtv99 are bound by written data processing agreements that require them to process personal data only on gtv99's documented instructions, to maintain appropriate technical and organisational security measures, and to delete or return all personal data upon termination of the service relationship.
Legal and Regulatory Authorities
gtv99 may disclose personal data to law enforcement agencies, regulatory authorities, financial intelligence units, or courts where required to do so by applicable law, court order, or regulatory mandate. In such cases, gtv99 will disclose only the minimum data necessary to comply with the relevant legal requirement and will, where legally permitted, notify the affected user of the disclosure.
05 Cookies & Tracking
The gtv99 website uses cookies and similar tracking technologies — including local storage objects and session identifiers — to enable core platform functionality, to remember your preferences, and to gather analytics data that helps us improve the platform. This section explains the types of cookies we use and how you can manage them.
Types of Cookies Used
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, process payments, secure the platform against CSRF and session-hijacking attacks. | Session |
| Functional | Remember your language preferences, display settings, and recently played games. | Up to 12 months |
| Analytics | Collect aggregated usage data (page views, click paths, session duration) to improve the platform experience. | Up to 24 months |
| Affiliate / Referral | Track which affiliate or referral source brought you to gtv99 so that the referring partner can be credited appropriately. | Up to 30 days |
| Fraud Prevention | Identify suspicious access patterns, detect bot activity, and protect your account from unauthorised access. | Up to 6 months |
Managing Your Cookie Preferences
Strictly necessary cookies cannot be disabled as they are essential to the operation of the platform. For all other cookie categories, you may manage your preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored on your device. Please note that disabling functional or analytics cookies may affect certain aspects of your gtv99 experience, such as remembered preferences and personalised game recommendations.
06 Data Security
gtv99 employs a multi-layered approach to data security, combining technical, organisational, and procedural safeguards to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. No method of electronic transmission or storage is 100% secure, but gtv99 is committed to applying industry-standard best practices at every level of its infrastructure.
Technical Safeguards
- 256-bit SSL/TLS encryption on all data transmitted between your device and the gtv99 servers.
- Passwords stored using industry-standard one-way hashing algorithms — gtv99 staff cannot read your password in plaintext.
- Payment method details processed and tokenised by PCI-DSS compliant payment partners — full payment credentials are never stored on gtv99 servers.
- Regular security audits and penetration testing of the platform infrastructure.
- Automated fraud detection systems that flag anomalous account activity and trigger secondary verification checks.
- Access controls limiting internal staff access to personal data on a strict need-to-know basis.
Data Breach Response
In the event of a personal data breach that poses a risk to your rights and freedoms, gtv99 will take immediate steps to contain the breach, assess its scope, and notify affected users as soon as reasonably practicable. Notification will be sent to the email address registered on your account and will include a clear description of the nature of the breach, the data involved, the likely consequences, and the steps gtv99 has taken or is taking in response.
Your Responsibility
While gtv99 implements robust security on the platform side, you also play an important role in keeping your account secure. You should use a strong, unique password for your gtv99 account, enable any available two-factor authentication, and never share your login credentials with any third party. If you suspect your account has been accessed without your authorisation, contact [email protected] immediately.
07 Your Privacy Rights
As a user of the gtv99 platform, you hold a number of rights in relation to your personal data. gtv99 is committed to facilitating the exercise of these rights promptly and without undue obstruction. To exercise any of the rights described below, please contact us at [email protected] with the subject line "Privacy Rights Request" and provide sufficient detail to allow us to identify your account.
Right of Access
You have the right to request a copy of all personal data that gtv99 holds about you. Upon receipt of a valid access request, gtv99 will provide you with a structured summary of your data within a reasonable timeframe. This is sometimes called a Subject Access Request (SAR).
Right to Rectification
If any personal data held by gtv99 about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain data directly through your account settings; for changes that require document verification (such as a legal name change), please contact our support team.
Right to Erasure
You may request that gtv99 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing. Please note that gtv99 is required by law to retain certain categories of data (such as transaction records and KYC documentation) for defined periods even after account closure; erasure requests cannot override these legal retention obligations.
Right to Restriction and Objection
You have the right to request that gtv99 restrict the processing of your personal data in certain circumstances, and to object to processing based on legitimate interests. Where you raise an objection, gtv99 will review the relevant processing activity and cease it unless there are compelling legitimate grounds that override your interests, rights, and freedoms.
Right to Data Portability
Where processing is based on your consent or on contract performance and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
08 Data Retention
gtv99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The following retention periods apply to the main categories of data processed by gtv99.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal and regulatory compliance |
| KYC identity documents | 5 years from date of verification | Anti-money laundering obligations |
| Transaction and payment records | 7 years from transaction date | Financial record-keeping requirements |
| Betting and game history | 5 years from date of activity | Dispute resolution and regulatory audit |
| Customer support communications | 3 years from last interaction | Dispute resolution and service improvement |
| Marketing consent records | 3 years from consent or withdrawal | Proof of consent compliance |
| Analytics and usage data | 24 months (aggregated/anonymised) | Platform improvement — no individual impact |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in such a way that it can no longer be attributed to any identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes without further notice to you.
Changes to This Privacy Policy
gtv99 reserves the right to update this Privacy Policy at any time. When significant changes are made, we will notify registered users by email and will update the effective date at the top of this page. Your continued use of the gtv99 platform after the updated Privacy Policy takes effect constitutes your acknowledgement of the revised terms. We encourage you to review this page periodically to stay informed of how your data is handled.
Our Privacy Commitments
How gtv99 Protects Your Data
Every connection to gtv99 — login, deposit, game session, and withdrawal — is protected by 256-bit SSL encryption, the same standard used by international financial institutions. Your data is secure in transit at all times.
gtv99 will never sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing networks. Any data sharing is strictly limited to operational necessity and is governed by binding data processing agreements.
You have the right to access, correct, delete, or export your personal data at any time. Submit a request to [email protected] and we will respond within 30 days — no unnecessary delays, no hidden hurdles.
Payment credentials for bKash, Nagad, Rocket, Visa, and Mastercard are processed by PCI-DSS compliant partners using tokenisation. Full payment details are never stored on gtv99 servers — only what is needed to process your transactions.
We retain your data only for as long as legally required or operationally necessary. Every data category has a clearly defined retention period, after which your information is securely deleted or anonymised — no indefinite storage of personal records.
Marketing communications are entirely optional. If you have opted in to receive promotional emails or notifications, you can withdraw that consent at any time through your account settings or by emailing [email protected] — no questions asked.
Ready to Play with Confidence?
Your privacy is protected every step of the way at gtv99 — from your first deposit via bKash or Nagad to every spin on Slots and every cricket bet you place. Explore the platform knowing your data is safe, encrypted, and never sold.